Help & FAQs

Welcome to Adan Skin Care Help & FAQs. Here you can find answers to common questions about our products, orders, and services.

1. How can I place an order?

You can place an order directly on our website by selecting the products you want, adding them to your cart, and completing the checkout process with your payment details.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal for secure and convenient payments.

3. How long does shipping take?

Standard UK delivery usually takes 3-5 business days. Express delivery takes 1-2 business days. International shipping may take 5-10 business days. For details, see our Shipping & Delivery page.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to follow your package.

5. What is your return policy?

You can return most products within 14 days in unused condition with original packaging. For full details, see our Returns & Refunds page.

6. How do I contact customer support?

If you have any questions or need assistance, you can reach us at info@adanskincare.co.uk

7. Do you offer international shipping?

Yes, we ship internationally. Delivery times vary depending on the destination. Additional shipping charges may apply.

8. Are your products safe to use?

All our products are carefully selected and tested for quality and safety. Please read the product instructions before use.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at info@adanskincare.co.uk. We will do our best to assist you.

Still Have Questions?

If your question is not listed here, please contact our support team at info@adanskincare.co.uk. We’re happy to help!